Process of conflict resolution

CFR NETWORK STATEMENT - 2026 ANNEX 20.b PROCESS OF CONFLICT RESOLUTION Validity: 14.12.2025 – 12.12.2026 Version: 15.0.0 Update: 15.12.2024  COMPANIA NAŢIONALĂ DE CĂI FERATE „CFR”-SA BUCHAREST, ROMANIA Phone: 040-(0)21 319 24 00, Fax : 040-(0)21 319 24 01, CFR Phone: 122001 Trade Register J/40/9774/1998, Unique Registration Code: RO 11054529 APPROVED BY DIRECTOR GENERAL Ion SIMU-ALEXANDRU QUALITY-ENVIRONMENT-SAFETY MANAGEMENT SYSTEM OPERATIONAL PROCEDURE SETTLEMENT OF THE DISPUTES RELATED TO INFRASTRUCTURE CAPACITY ALLOCATION Code: PO 0-8.5-08 Edition: 2 Revision: 1 Date of entry into force: Number of the copy: ENDORSED BY: Deputy Director General for Operation ENDORSED BY: ENDORSED BY: Traffic Director Director of the Legal Directorate Marian COȚOFANĂ Ana – Maria DASCĂLU ENDORSED BY: Deputy Traffic Director Horațiu IONESCU VERIFIED BY: VERIFIED BY: Head of the Capacity Allocation Office Head of the Unit for Infrastructure Access Ionuţ STUPINARU Regulations Viorel PAŞA PREPARED BY: QEMS VERIFIED BY: Central Traffic Inspector Head of the OMQSP Monica PAVEL Cristina MIHAI This document is the property of CNCF “CFR”-SA. Its copying, dissemination and withdrawal, except under the conditions laid down in the System Procedure PS 0-7.5-01, are forbidden.  CNCF „CFR”- SA QESMS Edition: 2 OPERATIONAL PROCEDURE Revision: 1 SETTLEMENT OF DISPUTES OVER THE INFRASTRUCTURE Page: 3/11 TRAFFIC DIRECTORATE CAPACITY ALLOCATION Code PO 0-8.5-08 TABLE OF CONTENTS 1 PURPOSE ..................................................................................................................................................4 2. SCOPE .....................................................................................................................................................4 3. REFERENCE DOCUMENTS .........................................................................................................................4 4. DEFINITION AND ABBREVIATIONS ............................................................................................................5 4.1. Definitions ....................................................................................................................................5 4.2 Abbreviations ................................................................................................................................6 5. DESCRIPTION ...........................................................................................................................................6 5.1 Overview .......................................................................................................................................6 5.2 Working Method - Description of the Activity of Settling the Disputes related to Infrastructure Capacity Allocation .....................................................................................................................6 5.2.1. Method of Setting Up the Dispute Settlement Commissions ....................................................... 6 5.2.2. Settlement of the Disputes related to the Conflicting Requests for Infrastructure Capacity Allocation - the General Case ..................................................................................................... 7 5.2.3 Settlement of the Disputes related to the Conflicting Requests for Infrastructure Capacity Allocation - the case of the traffic sections for intermodal terminals ............................................9 5.2.4. Settlement of the Disputes related to the Conflicting Requests for Infrastructure Capacity Allocation, Other than Those related to Conflicting Requests .................................................. 12 6. RESPONSIBILITIES........................................................................................................................... 12 6.1. Head of the CAO (Traffic Directorate/Traffic Divisions within the RRB 1-8) .................................... 12 6.2. Deputy Head of the Central Traffic Regulator ............................................................................... 12 6.3. Head of the Regional Traffic Regulator ......................................................................................... 12 6.4. Employee of the Traffic Directorate/Traffic Division within the RRB 1-8 ........................................ 12 7. DOCUMENTED INFORMATION (RECORDS) .............................................................................................. 13 8. ANNEXES ............................................................................................................................................... 13 • Annex No. 1 - Minutes on the Analysis Carried Out Following the Application of the Criteria for Settling the Disputes related to the Conflicting Requests for Infrastructure Capacity Allocation — the General Case • Annex No. 2 – Information of the RUs on the Modality to Settle the Conflict between the Conflicting Requests (if the RUs agree with the disclosure of their identity)  CNCF „CFR”- SA QESMS Edition: 2 OPERATIONAL PROCEDURE Revision: 1 SETTLEMENT OF DISPUTES OVER THE INFRASTRUCTURE Page: 4/11 TRAFFIC DIRECTORATE CAPACITY ALLOCATION Code PO 0-8.5-08 • Annex No. 3 – Information of the RUs on the Modality to Settle the Conflict between the Conflicting Requests (if the RUs do not agree with the disclosure of their identity) • Annex No. 4 - Minutes on the Consultation of the RUs on the Settlement of Disputes • Annex No. 5 - Minutes on the Analysis Carried Out Following the Application of the Criteria for Settling the Disputes related to the Conflicting Requests for Infrastructure Capacity Allocation – the Case of the Traffic Sections for Intermodal Terminals • Annex No. 6 - Process Diagram regarding the Development of the Dispute Settlement Procedure by Using the Criteria – the General Case • Annex No. 7 - Process Diagram regarding the Development of the Dispute Settlement Procedure by Using the Criteria – the Case of the Traffic Sections for Intermodal Terminals • Annex No. 8 - Process Diagram regarding the Development of the Dispute Settlement Procedure without Using the Criteria • Forms - The Checklist of Editions/Reviews; the Procedure Analysis Form; the Dissemination/Withdrawal List. 1 PURPOSE The procedure shall set out the system for settling the disputes related to: - the conflicting requests for infrastructure capacity allocation which could not be settled by means of the coordination procedure; - disputes related to infrastructure capacity allocation, other than those mentioned above. 2. SCOPE (1) The procedure shall be applied by the employees of the Traffic Directorate/Traffic Division – the Regional Railway Branches 1 to 8, for the requests for infrastructure capacity allocation that could not be settled by means of the coordination procedure, as well as for disputes related to the infrastructure capacity allocation, other than those mentioned above. (2) The procedure shall apply to the specific infrastructure capacity allocation activities for: - the conflicting requests for infrastructure capacity allocation during the period of the actual preparation of the timetable; - the conflicting requests for infrastructure capacity allocation for the infrastructure capacities resulting from the railway line rehabilitation works or from the construction of new railway lines both for the period of the actual preparation of the timetable and for the validity period of the relevant timetable; - the conflicting requests for infrastructure capacity allocation on the traffic sections for intermodal terminals; - disputes related to infrastructure capacity, other than those mentioned above, both for the period of the actual preparation of the timetable and for the validity period of the relevant timetable. 3. REFERENCE DOCUMENTS  CNCF „CFR”- SA QESMS Edition: 2 OPERATIONAL PROCEDURE Revision: 1 SETTLEMENT OF DISPUTES OVER THE INFRASTRUCTURE Page: 5/11 TRAFFIC DIRECTORATE CAPACITY ALLOCATION Code PO 0-8.5-08 ➢ Regulation (EU) 2016/679 of the European Parliament and of the Council on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing the Directive 95/46/EC (General Data Protection Regulation), with Corrigendum L 127/23.05.2018; ➢ Law No. 202/2016 on the integration of the Romanian railway system into the Single European Area, with its subsequent amendments and supplements; ➢ GD No. 1696/2006 on approving the Regulation for the allocation of railway infrastructure capacities; ➢ Regulation (EU) No. 913/2010 of the European Parliament and of the Commission concerning a European rail network for competitive freight; ➢ Annex No. 2.2 “The List of Traffic Sections for IAC Calculation, classified by classes of lines" to the 2021-2025 Activity and Performance Contract of Compania Nationala de Cai Ferate „C.F.R.“ - S.A.– (GD No. 920/2021); ➢ Order of the Secretariat - General of the Government No. 600/2018 for approving the Code of Internal Management Control of Public Entities; ➢ Order of the Minister of Transport No. 134/2022 for amending Annex No. 2 to the Order of the Minister of Transport and Infrastructure No. 153/2011 for amending and supplementing the Regulation No. 005 on the movement and shunting of the railway vehicles, approved by means of the Order of the Minister of Transport, Construction and Tourism No. 1816/2005, and for defining the passenger trains according to the services supplied by the passenger railway undertakings ➢ Romanian Standard EN ISO 9001:2015 Quality Management Systems. Requirements; ➢ Romanian Standard EN ISO 14001:2015 Environmental Management Systems. Requirements with guidance for use. ➢ QESMS documents in force. 4. DEFINITION AND ABBREVIATIONS 4.1. Definitions • Allocation - distribution of the railway infrastructure capacity by the infrastructure manager; • Allocation schedule – allocation schedule for the purposes of this procedure means the schedule of the infrastructure capacity allocation process set out in the Annexes No. 2.1, 2.2, 3.1, 3.2, 4.1, 4.2, 5.1, 5.2 to GD No. 1696/2006. • Cadenced timetable – a particular working timetable in which the paths are established at identical intervals (equal periods of time). • Capacity of a traffic section (Cs) - the maximum number of trains or pairs of trains that can run on it in 24 hours, depending on the traffic organization system, the technical equipment of the railway stations, the traffic sections and the hauling means. • Capacity of a railway station - represents the maximum number of trains or wagons that can be received, shipped, transited, processed, loaded, unloaded in 24 hours, with the help of the available technical equipment. • Conflicting requests – requests for train paths covering the same infrastructure capacity for trains of the same rank. The requests shall be dealt with during the same period of time within the allocation schedule. • Dispute – case in which conflicting requests arise, as well as any other dispute related to infrastructure capacity allocation that could not be settled by means of the procedure "Principles on the Coordination of the Conflicting Requests for Infrastructure Capacity Allocation”. • Infrastructure capacity – the possibility of scheduling the train paths required for an infrastructure segment for a certain period of time.  CNCF „CFR”- SA QESMS Edition: 2 OPERATIONAL PROCEDURE Revision: 1 SETTLEMENT OF DISPUTES OVER THE INFRASTRUCTURE Page: 6/11 TRAFFIC DIRECTORATE CAPACITY ALLOCATION Code PO 0-8.5-08 • Non-use coefficient (Pa) - represents the ratio between the total sum of the length of the unused paths at the request of the applicant (except for the cases in which the non-use is due to causes not depending on the applicant) and the total sum of the length of the paths allocated in the rail service books at the date of the entry into force of the timetable. • Timetable – all the processes of planning and allocating the infrastructure capacities with a view to achieving the traffic of the passenger and freight trains. The train timetable shall be drawn up for a one- year period and shall be carried out for the entire 24-hour period of the day. On some traffic sections with low traffic the activity can be concentrated only on a certain period of the day. • Working timetable – the data defining all planned train and rolling-stock movements on the relevant infrastructure during the validity period of this timetable. 4.2 Abbreviations • CAO – Capacity Allocation Office (Traffic Directorate/the RRBs 1 - 8); • CFR - CNCF ,,CFR”-SA - Compania Națională de Căi Ferate ,,CFR”-SA – the public railway infrastructure manager; • RRBs 1-8 - the Regional Railway Branches 1 to 8; • RU - railway undertaking or other applicants as defined by Law No. 202; • QESMS - Quality-environment-safety management system. 5. DESCRIPTION 5.1 Overview 5.1.1. The dispute settlement procedure for the conflicting requests for infrastructure capacity allocation shall be applied according to the categori